[5271] Senior Technician (Service Delivery)

Start date: September 2025
Clearance: NATO Secret
Location: Brussels, Belgium

Requirements:
• Have a good knowledge of IT administration tools used in ICT Service Management (e.g. Microsoft Configuration Manager)
• Be knowledgeable in recent and current Windows operating systems and common Windows desktop applications, such as MS 365, MS Office and Adobe
• Have a good working knowledge of IT hardware and auxiliary computer equipment
• Have a broad knowledge of computer network technology in a Microsoft Windows environment
• Microsoft Certified Desktop Support Technician (MCDST) Certification
• ITIL certified in Service Operations

Duties:
• Provide first and second level support of end-user ICT assets, including MS365 devices
• Conducts equipment testing to and from the supply line, documents serviceability status
• Perform staging of all end user devices using the Microsoft Configuration Manager system (MCM) and relevant toolsets
• Updating inventory databases
• Perform the enrolment or handout of all staged devices to the end user
• Investigates and resolves technical issues in a systematic approach
• Maintains sound knowledge on implemented technologies
• Assist his/her superiors and recommend solutions